In these Terms and Conditions, the user of the Website is referred to as "you" or "your" and the provider of website is referred to as “Rum & Raisin Studio”, “Rum & Raisin” “www.rumandraisin.in", "we", "us" or "our".
We at Rum & Raisin Studio offer free shipping in India for all orders above Rs.1499. For orders below Rs.1499, the shipping charges are Rs. 70.
All orders usually get shipped within 4-6 working days. So you can expect a delivery between 10-12 days. This is subject to change in circumstances like the COVID-19 Pandemic and orders & shipping may be delayed.
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
We only make use of reliable courier companies and our shipping is powered by Shiprocket. Rum & Raisin Studio is not liable for any delays in delivery by the Courier Company or on account of any factors beyond the control of Rum & Raisin Studio. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons outside the control of Rum & Raisin Studio, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
In cases of an unsuccessful delivery followed by an RTO initiation, after 3 attempts at contacting the customer the following process will be followed:
1. If you'd like us to ship the order again, we may levy a repeat shipping charge of Rs.70.
2. If you'd like to cancel the order, we will initiate a refund minus the shipping costs once we receive the product in it's original condition.
POD Disputes (Proof of Delivery)
If you have not received an order that shows delivered on the date of delivery, you can inform us of the error within 72 hours of delivery. Beyond that we are unable to raise a dispute with our shipping partners and hence will not be able to take your query forward.
Return / Refund / Replacement :
If you have received a damaged product :
- Drop us a mail at email@example.com with images of the damaged product within 5 days of receiving the order in its complete original packaging. We will check and get back to you with whether we can replace the product (based on availability) or refund your money. Please allow 24-48hrs for us to get back to you.
- Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
- Please note that we do not offer exchanges, and refunds are applicable only in the case of you receiving a damaged/broken product.
- Please mail us at firstname.lastname@example.org for cancellation request if your order has not been shipped yet.
- Orders can be cancelled only if it has not been packed and sealed for pick up. Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
- No cancellation applicable for customised products once the order is placed.
- Once shipped, we will not consider cancellation requests.
- If a cancellation request comes up before the product is sealed in our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
Refund for the cancelled order :
- If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
- Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.
All transactions are processed in Indian Rupees (INR).
Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. Orders are processed within 4-5 days. If you need to contact us outside our business hours please email our customer service department at email@example.com and we will respond as soon as possible.
Customer Service Policy:
Rum & Raisin Studio is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 4 -15 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product. Handmade items are delicate and must be handled with care.
Measurements/dimensions of products:
Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.
Copyright & Intellectual Property:
The trademark “Rum & Raisin” is a proprietary trademark of ‘Rum & Raisin Studio’, used under a permitted license by Rum & Raisin Studio.
The website (www.rumandraisin.in) and all content including text, illustrations and images are created and owned by Rum & Raisin Studio.
All disputes are subject to courts of Mumbai Jurisdiction only. Mumbai is located in the State of Maharashtra, India.
This website is expressly operated by Rum & Raisin Studio. Unless otherwise noted, all design and content featured on www.rumandraisin.in - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Rum & Raisin Studio. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.
Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Rum & Raisin Studio, is prohibited and will be considered as violation of the IP rights of Rum & Raisin Studio
We do not permit reselling of our products and the only point of purchase of our products is directly through us. Any reselling, recreation or misuse of product images, information and the likes will be considered a violation of the IP rights of Rum & Raisin Studio.
Limitation of Liability
Given the unpredictability of technology and the online environment, Rum & Raisin Studio does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Rum & Raisin Studio shall not be liable for damages of any kind related to your use of or inability to access this website.
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.rumandraisin.in may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.rumandraisin.in is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Rum & Raisin Studio shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Rum & Raisin Studio shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Rum & Raisin Studio shall issue a credit to your credit card account in the same amount.
Availability, Product Information, Pricing & Colours
At Rum & Raisin Studio, we go out of our way to give you the kind of distinctive merchandise for which our brand “Rum & Raisin Studio” is recognised. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.rumandraisin.in is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.rumandraisin.in products displayed on the website are available while supplies last.
Many of www.rumandraisin.in products are manufactured in our studio by the designer Tanvi Parulkar herself and others are made locally. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of colour will be accurate.
You agree to indemnify, defend, and hold harmless Rum & Raisin Studio, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Although we will make every effort to respond quickly to applicable email messages, Rum & Raisin Studio is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.